Exceed Guest Expectations with an Engaged Staff.

The hospitality industry is thriving, but executives need to focus on retaining their workforce if they want to keep growing. The Bureau of Labor Statistics estimates an annualized employee turnover rate of 73.8% in the hotel industry. Retaining a skilled workforce will take a new approach. We’ll help you identify strategies to engage and retain your property’s most valuable asset – your employees.

We’re focused on achieving your goals.

Staff Engagement
Guest Loyalty

Motivate & Empower Your Staff

As the hotel industry continues to thrive, a severe labor shortage could be impacting your growth potential and profits. Filling jobs and retaining skilled staff is essential for your property to provide quality service.

By identifying a strategy for engaging and retaining your best employees, you can lower training costs, reduce turnover, and most importantly, provide exceptional service to your guests.

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Strengthen Guest Relationships

High guest satisfaction is core to the success of your property. Meeting guest expectations is more challenging than ever, as they begin to expect personalized, seamless experiences. In your business, the experience is the product.

An engaged staff can directly impact your guest experience by improving guest satisfaction scores, increase the likelihood a guest recommends your property and build guest loyalty.

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Technology and Consulting Designed to Make an Impact.

With decades of experience, we’ve helped the hospitality industry solve their biggest challenges by identifying science-backed solutions to get the job done.

  • Employee Prediction Model

    People don't leave companies, they leave managers. Our AI tool offers insights into your employees and the early warning signs of disengagement and attrition.

  • Recognition Platform

    Build a culture of recognition throughout your organization with a platform that incorporates behavioral science and engagement strategies that are tested to deliver results.

  • Recognition Program Strategy and Design

    Get a program blueprint that defines all the roles, rules and recommended rewards for your program, including a starting point for budget and approach to program measurement.

  • Rewards

    We have a team of professional buyers who apply behavioral science principles, social and retail trends to make informed reward selections. There's a reward to match every milestone.

How are you boosting employee engagement?

Today, 83% of companies offer service year rewards to dedicated staff members. Despite their popularity, programs like these are only effective if they acknowledge employee contributions in a meaningful way.

When milestone recognition is done right, you can ensure your employees feel seen, heard and valued.

Download our e-book today to uncover:

  • Key statistics about employee engagement in the hospitality industry
  • Benefits of an employee recognition strategy
  • Your own service reward program checklist to evaluate if you’re meeting best practices

Work with the Hospitality Experts.