Inspiring Employees Improves The Customer Experience
We helped one hospitality company use behavioral science to spark excitement and revamp a recognition program.
Our experts focused on the reason for rewards to connect employees to company values. By emphasizing the importance of service, we showed employees how their individual actions could make a big difference.
Because the hospitality industry relies on customer service, our client wanted to establish their brand as the best in the business. We restructured their program around the idea of a shared identity, and encouraged employees to embody company ideals. This inspired them to create memorable guest experiences and allowed them to earn internal recognition in the process.
Our enhanced strategy used the power of human connections to boost employee confidence and spread job satisfaction with each recognition. Showing employees how recognition could uplift others applied the principle of emotional intensity, allowing us to harness positive feelings to reinforce the value of rewards.
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