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This Week In Employee Engagement: August 6, 2018

Here’s our weekly roundup series to help you stay connected to the often overwhelming landscape of employee engagement thought leadership. Start here to narrow down your search each week!    

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From Maritz Employee Experience: 

Overcomplicated Mission Statements Miss the Chance to Make a Statement — Mission statements may be the most needlessly overcomplicated, overthought and overwrought things in the business world. Which is truly a shame, because mission statements can deliver more good in less space than almost any other action you can take. 

 

What We’re Reading This Week:   

CX and EX (Customer Experience and Employee Experience) — Why would someone want to work for our company? While this question may seem totally focused on the employee, it really isn’t. Yes, it speaks to the way employees are treated, but it also directly ties to the customer experience. Because without happy employees, you aren’t going to have engaged employees. And, a lack of engagement has a direct impact on the customer experience. 

Key Non-Financial Metrics are Core to Today’s Valuations — How can employers ensure their employees have the best workplace experience possible? People are still the No. 1 ingredient for business success, and that is true for those who work in sales, marketing, operations, finance and human resources. Executives and department heads can only get troop engagement through strong leadership and team play. That means constantly developing your people, challenging them and celebrating their success. 

Creating a Coaching Culture Can Change Employee Engagement — Managers and leaders who are trained to use coaching skills are equipped to create an environment to value team members’ contributions to the organization.  

How to Avoid These 3 Culture Change Pitfalls  Culture change is a human experience. It’s not just a business imperative, as it’s been viewed for decades. This article discusses your employees’ emotional response to change, and what leadership needs to understand regarding communicating past that emotional response.  

 

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