The utter explosion of digital content presents countless opportunities for learning. Start here to narrow down your search each week in the often overwhelming landscape of employee engagement thought leadership!
What We’re Reading This Week:
Here’s What Facebook Discovered from Internal Research on Employee Happiness — Facebook’s HR department recently undertook the project of answering the question: What makes employees excited to come to work? According to their research, the key to engagement wasn’t perks or flexibility, but employee pride in the company.
5 Tips to Win the War for Talent in 2017 — We’ve come a long way since McKinsey & Company coined “The War for Talent” in 1997. Today, Talent Culture’s Meghan M. Biro offers five tips to address culture, innovation and more to continue attracting top talent.
4 Kinds of Workplaces and How to Know Which is Right for You — Each organization has a unique culture, but there is some benefit to “zooming out” to consider buckets company cultures may fall into. Whether you are a job seeker looking for your dream job or a leader working to shape culture, these four “buckets” of workplace culture from Harvard Business Review may provide food for thought.
Approaching Employee Engagement as a Business Strategy Yields the Best Results — Continuing analysis of their most recent State of the American Workplace Report, Gallup researchers highlighted this week that organizations aiming for contentment often falter because they’re left to guess what makes employees happy. Instead, they concluded approaching employee engagement as a business strategy yields better results armed with new data showing engaged business units see 21 percent greater profitability.
Inspiring a Sales and Service Culture — This guest post from Kim Lanier at CultureNext on the CX Cafe blog spotlights the connection between employee engagement and customer satisfaction and loyalty with a brief case study of results at Caesars Entertainment.
Customer-to-Employee Recognition: A Revolutionary Approach to Engagement — How can organizations deploy a holistic employee engagement strategy to achieve their customer experience goals? Get the answer, along with eight tips for connecting customer satisfaction goals and employee engagement, in this guest post on CX Cafe.